Event Highlights: Day One - Cruise Ship Hospitality Expo America

Event Highlights: Day One

After an exhilarating evening of networking and celebrating at the Official Reunion Party, Cruise Ship Hospitality Expo (CSH) kicked off with a bang! Before the show doors even opened, the European Pavilion and VIP Networking Lounge were buzzing with action during the Newcomer’s Breakfast. This breakfast was hosted by leading design studio JOI-Design. Industry experts from leading cruise lines, shipyards, outfitters and IMO suppliers reconnected with peers and made new connections over coffee and pastries.

At 10am, the Miami Beach Convention Center opened its doors to the entire cruise hospitality sector. The expo hall quickly filled up with cruise line executives, shipyard and outfitting experts, as well as IMO certified suppliers from across the globe.

Cruise Ship Hospitality Expo and Cruise Ship Interiors Expo opened at 10am with a ribbon cutting ceremony

An action-packed show floor

Attendees took to the show floor to see the most innovative products and services from CSH’s 200 cutting-edge exhibitors. The booths on display were certainly impressive, particularly Barista Joe’s, who brought their new launch, a biodegradable coffee pod, to CSH. Visitors were wowed by this new, sustainable product.

Green Instruments also brought two of their new UVD, superbug killing robots to CSH. One of these was a second-generation, while the other was the newer, smaller, third-generation robot. Because the robots move as they emit the intense UV light, they decrease the chance of the materials of the furnishings being baked under the light, cracking and eventually letting in more pathogens.

After bringing their scent, Miami Beach, to the Reunion Party’s Five Senses theme, Air Esscentials brought more, unique scents, enclosed in small glass domes, to the CSH show floor. This gave visitors the chance to interact with and experience their offering.

Visitors also had a chance to have some fun at Panaz and Table Designs’ booth, featuring a giant Jenga made from wood scraps and stained with their standard stains. Everyone who visited this stand would move a block to the top in traditional Jenga style. Panaz and Table Designs would also take each visitor’s name and donate a dollar per block to the Plastic Ocean Project. This led to some fierce but friendly competition between Toby Walters (Elite Exhibitions), Petu Kummala (Carnival Cruise Line), Darren Smith (SMS Group), Gary Annett (MJM Marine), Jacco Van Oberdeek (Bolidt) and Boris Ruskovsky (Norwegian Cruise Line)!

Additionally, for those who couldn’t wait until the 5pm Wednesday Happy Hour, Tarkett, Progenta, and Bourne Group held some impromptu drinks receptions at their booths. This gave guests a chance to unwind after a long day of sourcing suppliers and networking.

An insightful conference

Cruise Ship Hospitality Expo’s two-day conference, Cruise Conversations Live, also commenced on day one. Delegates gathered to hear expert insights from speakers representing leading cruise lines, IMO suppliers and key organisations within the cruise supply chain.

The conference hall filled with attendees eager to join speakers Frank Weber (Virgin Voyages) and George Scammell (Holland America Group), as well as moderator Cynthia Guthrie (Guthrie & Associates Inc, previously NEWH Inc.) for ‘What Does the Future of Hospitality and Service Design Look Like?’. In this session, the panel of speakers from leading cruise lines explored the evolution of guest behaviours, habits and expectations following the recent pandemic. Delegates were also treated to some examples of the emerging technologies being used to take hospitality and service design to the next level in cruise.

“We are introducing a new service connected to the Medallion, it’s called Dine Your Way. You can use your app and order food from one restaurant, dessert from another restaurant, and have it delivered to you anywhere on the ship in ten minutes. So when we sit in a lounge, we need to relook at what that is. For example, a cocktail table might need to become a dining table – one thing informs another.”

George Scammell, Director, Interior Asset Management, Fleet Operations at Holland America Group

Numerous networking opportunities

Throughout the day, there were many chances to make meaningful connections with the cruise lines, IMO suppliers and shipyards in attendance. One of these was at our networking lunch, hosted in The Miami Beach Convention Center’s dining area.

Then, after a busy day of conference sessions, live product demos and meeting exhibitors, guests were able to kick back and relax once again with the Wednesday Happy Hour, hosted by Cambria, Vistona and Eumar Design. Taking place in the show hall, guests, exhibitors and speakers all united to unwind after a busy day with complimentary beer and wine.

With so many things to see and do, day one at Cruise Ship Hospitality Expo was surely one to remember! It has been fantastic to see the entire cruise hospitality industry reunited under one roof for the first time in two years for a day of connecting, learning, and collaborating.

It’s not too late to register for your free ticket and catch day two of this unmissable event! Join us at the Miami Beach Convention Center for another day of networking, inspiring conference sessions, innovative exhibitors and more.

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